1. General provisions
1.1. BRAVO 111 Limited Liability Company, a provider operating under the KOKAND TELECOM trade name (the Operator), offers individuals internet access and data transmission services on the terms of this offer.
1.2. The Operator’s licence is No. 840215 dated 19 June 2025. Its address and contact details are provided in Section 15.
1.3. This offer applies to individuals receiving services for personal and family needs. Services for legal entities, resale of services and the operation of public access points are subject to a separate agreement.
1.4. The relationship is governed by the Civil Code of the Republic of Uzbekistan, legislation on telecommunications, consumer protection and personal data, and the Rules for the Provision of Telecommunications Services. Terms conflicting with mandatory legal requirements shall not apply.
1.5. The agreement consists of this offer, the Subscriber’s consent application (registration form), the description of the selected tariff, the additional services ordered and the equipment handover record. The tariff price, speed, billing period and other material terms shall be provided to the Subscriber before the agreement is concluded.
2. Definitions
2.1. Subscriber means an individual who has entered into a service agreement with the Operator.
2.2. Tariff plan means the terms specifying the service price, connection speed, billing period, included resources and applicable restrictions.
2.3. Subscriber account means the account recording payments, service charges and the remaining balance. Customer portal means the page where the Subscriber can access their account: lk.kokandtelecom.uz.
2.4. Connection point means the technical point at which the Operator delivers the service at the address specified in the Subscriber’s application. The connection technology and equipment are recorded in the agreement or handover record.
2.5. Activation means recording that the technical connection is ready and the service has been made available to the Subscriber. Temporary suspension means a restriction on the use of the service; it does not by itself mean that the agreement has been terminated.
3. Concluding the agreement and accepting the offer
3.1. The Subscriber submits a connection request through the website, by telephone or to the Operator’s representative. Receipt of a request does not confirm that connection is technically possible. The Operator checks technical availability at the address and communicates the result.
3.2. The Subscriber’s identity is verified as required by the applicable rules. When registration takes place with an Operator employee present, a valid passport or ID card is checked; when a representative acts for the Subscriber, their authority is also verified. Sending a photograph of a document does not by itself replace identity verification.
3.3. After reviewing the offer and tariff terms, the Subscriber signs a consent application in a form compliant with the law. Electronic registration must meet the requirements for identity verification, recording consent and storing the document. Merely visiting the website or entering information in a form does not constitute acceptance of the offer.
3.4. The application records the Subscriber’s full name, identity document details, connection address, contact number, agreement number, selected tariff, connection type and equipment supplied. The Subscriber checks the information before confirming it.
3.5. The Subscriber receives a copy of the signed document. An electronic copy is available through the customer portal or another secure method provided to the Subscriber. The offer revision applicable to the agreement and its acceptance date must be recorded.
3.6. Updating an existing Subscriber’s documents does not by itself authorise opening a new account, changing the tariff or balance, or disconnecting the service. Such changes require separate agreement.
4. Connection and commencement of services
4.1. After technical availability is confirmed, the agreement is completed and the agreed initial payments are made, the Operator arranges connection within 1 to 5 working days. The Subscriber provides access to the premises and the conditions needed for installation.
4.2. If the Subscriber requests a different date, or circumstances on their side prevent installation, the parties record a newly agreed deadline. The Operator informs the Subscriber of the reason for the delay and the proposed new deadline; this does not remove liability established by law.
4.3. Connection, installation and additional material costs are communicated to the Subscriber before work begins. Unagreed paid work or services shall not be added on a compulsory basis.
4.4. The service activation date is recorded in the Subscriber’s account records. The monthly billing period is one month from the service activation date; the next payment date appears in the customer portal or account information. A period before the service has been made available shall not be counted as a period of service provision.
4.5. The connection check tests the line, connection equipment and internet access. The result and equipment handed over to the Subscriber are recorded in the relevant document.
5. Tariffs and payments
5.1. Services are provided on a prepaid basis. Before the next service period begins, the Subscriber deposits enough money in their account to pay for the selected tariff. Prices are stated in Uzbek soums, with tax information in the tariff description.
5.2. The tariff description clearly states the monthly charge, speed, whether traffic limits apply, conditions for specific time periods and additional service prices. Any actual restrictions in a tariff described as “unlimited” shall not be concealed.
5.3. Internet services may be paid for through Click, Payme and Paynet, as well as other official payment channels specified by the Operator. When paying, select the KOKAND TELECOM service and enter the correct Subscriber login or account number. The Subscriber retains proof of payment. If money is credited to the wrong account, the payment document is used to investigate the matter.
5.4. If the account balance is insufficient, the service may be temporarily restricted under the tariff terms. Once sufficient funds arrive, the service is reactivated unless another legal or technical obstacle exists. Failure to receive an SMS reminder does not change the payment deadline.
5.5. An additional paid service is connected only when ordered by the Subscriber after its price has been disclosed. The cancellation process and frequency of recurring payments are explained before the service is selected.
5.6. In an account dispute, the Operator checks payments and service charges, provides an explanation to the Subscriber and corrects the account if an error is identified.
5.7. Where tariff changes and voluntary temporary suspension are available, their date, conditions and effect on billing are explained before a request is accepted. No fee is charged for an action that legislation requires to be free of charge.
6. Service quality and technical support
6.1. The Operator provides services in accordance with the agreement, tariff and mandatory quality requirements. The tariff’s speed specification and measurement conditions are clearly explained to the Subscriber.
6.2. Home Wi-Fi speed may depend on the router’s capabilities, distance, walls, radio interference and devices operating simultaneously. Where possible, faults are investigated jointly using a wired connection and a suitable device with other traffic stopped. This explanation does not release the Operator from responsibility for its own line and service quality.
6.3. The Subscriber reports a fault by calling +99897 558 07 77 or emailing info@kokandtelecom.uz. The Operator records and investigates the report and provides information about the identified cause and progress of restoration.
6.4. Subscribers are informed in advance of planned maintenance. In an outage, available information is communicated as promptly as practicable; an unconfirmed restoration time is not presented as a guarantee.
6.5. Where the service has not been provided or has been below the agreed quality, including following a Subscriber’s application, charges are recalculated in accordance with the law and agreement. The Operator explains the outcome and basis of the recalculation to the Subscriber.
7. Equipment handover and return
7.1. Routers, ONU/ONT devices, modems and other equipment may be sold to the Subscriber or supplied for use. For each device, the handover record separately specifies the owner, basis of transfer, model, serial number, quantity, value and condition.
7.2. Equipment supplied for free use remains the Operator’s property. The Subscriber uses it according to its instructions and shall not sell, pledge or transfer it to another person without authorisation.
7.3. On termination of the agreement, the Operator’s equipment is returned under the procedure and within the deadline agreed in the handover record. Its condition is recorded on return, and the Subscriber receives confirmation of receipt.
7.4. No unjustified charge is imposed on the Subscriber for normal wear or a fault that arose through no fault of the Subscriber. Claims concerning loss or damage are considered under the law, with the cause, fault and amount of damage substantiated.
7.5. Warranty and return matters for equipment purchased by the Subscriber are governed by the purchase documents and consumer protection requirements.
8. Subscriber rights and obligations
8.1. The Subscriber may request complete information about the service and tariff, billing details, technical assistance, a copy of the agreement, justified recalculation and compensation for damage where provided by law.
8.2. The Subscriber pays for services on time, ensures that information in the documents is accurate and follows the usage rules. Changes to their name, identity document or address are notified to the Operator as required by law; changes to the contact number also require an update request.
8.3. The Subscriber protects their login and passwords and changes the initial customer portal password within 24 hours of the first successful login. Suspected unauthorised access to the account must be reported to the Operator immediately. Disputed transactions are not automatically treated as the Subscriber’s fault without investigation.
8.4. The Subscriber shall not interfere with network equipment without permission, disrupt services for other subscribers, distribute malware, spam or information prohibited by law, or attempt unauthorised access to other systems.
8.5. Commercial resale of a service allocated for personal use, or conversion into a public access point, requires prior agreement of the relevant terms with the Operator.
9. Operator rights and obligations
9.1. The Operator provides services on the agreed terms, ensures billing accuracy, accepts reports and requests, and takes steps to resolve faults within its area of responsibility.
9.2. The Operator provides clear advance information to the Subscriber about service prices, technical conditions, tariff restrictions, equipment and additional services.
9.3. Within the limits permitted by law, the Operator may restrict services because of a breach of the agreement, insufficient payment, a security threat, an outage or a lawful requirement of a competent authority. The reason, scope of restriction and restoration conditions are explained to the Subscriber; where urgent action is necessary, notice is given as promptly as practicable.
9.4. The Operator uses Subscriber data only to the extent necessary for providing services, protects it and does not disclose it without a lawful basis.
10. Personal data and notifications
10.1. Personal data is processed to identify the Subscriber, prepare and perform the agreement, handle billing, provide technical support and fulfil legal obligations. Processing must have a lawful basis; where consent is required, it must be obtained appropriately.
10.2. Access to passport or ID card details, contact information, address, signed documents and the service account is limited according to authorisation. Document copies are obtained where necessary and are not placed on a public page.
10.3. Disclosure of data to a contractor or service provider is limited to an appropriate lawful basis, a specific purpose and the necessary scope. This offer does not constitute consent to unrestricted disclosure of personal data to any third party.
10.4. Data retention is determined by the processing purpose and mandatory statutory periods. The Subscriber may contact the Operator to correct inaccurate data, obtain information about processing and exercise other rights under the law.
10.5. Notifications about payment deadlines, incoming payments, outages and service status may be sent through the Subscriber’s registered contact channel. Any required consent for advertising messages is obtained separately from service notifications. Notification settings do not override legally required notices.
11. Requests, complaints and disputes
11.1. Requests and complaints are accepted orally by telephone, in writing at the office or electronically at info@kokandtelecom.uz, and are registered on the day received. To identify the account, the Subscriber should provide an agreement or Subscriber number, a description of the issue and contact details for a reply.
11.2. A request or complaint is considered within 15 days of receipt. If additional investigation is needed, consideration may take up to one month, with written notice to the Subscriber. Measures to restore service after an outage report shall not be delayed until that response deadline.
11.3. Complaints about refusal of service, late or improper performance of obligations, or billing are submitted within the six-month period specified in the Rules for the Provision of Telecommunications Services. This clause does not restrict other legal remedies or the right to apply to a court.
11.4. Absence of a billing objection or the Subscriber’s short-term silence is not interpreted as a waiver of statutory rights.
11.5. Disagreements are initially addressed through communication and negotiation between the parties. The Subscriber retains the right to approach competent state authorities and the courts in accordance with the law.
12. Liability and force majeure
12.1. The parties are liable for failure to perform or improper performance under the law and the agreement. The Operator’s liability for damage caused by its fault or for a deficient service is not excluded by a general disclaimer.
12.2. Failure of a website or service belonging to another organisation is assessed separately during investigation. A problem with an external resource is not grounds for refusing to check for a deficiency in the Operator’s own service.
12.3. If an extraordinary and unavoidable event directly affects an obligation, its consequences are assessed under the law. The party relying on the event informs the other party of its cause, duration and effect as promptly as practicable and takes steps to reduce damage.
12.4. An ordinary technical fault or a contractor’s failure to perform is not automatically treated as force majeure. If continuation of service becomes impossible, the parties agree on further arrangements in accordance with the law.
13. Termination and refunds
13.1. The agreement may be terminated by mutual agreement, on the Subscriber’s application or on other grounds provided by law. The Subscriber specifies the service end date in the application; the Operator records it and explains final billing and equipment return arrangements.
13.2. Stopping use of the service, switching off the router or ceasing account top-ups does not by itself replace the Subscriber’s termination application. These circumstances also do not authorise charges without a lawful basis.
13.3. Final billing accounts for services actually provided, payments made and justified recalculations. The Subscriber receives a clear breakdown of the calculation.
13.4. On termination, the Subscriber may request a refund of unused advance payments. Based on that request, the Operator refunds the unused balance within 15 days. Necessary payment details are obtained securely; card PINs or one-time verification codes are not requested.
13.5. No blanket exclusion such as “payments for the month of termination are never refundable” applies. Charges for connection and other one-off work are assessed on the basis of work actually completed and lawful grounds.
14. Offer updates and final provisions
14.1. The Operator gives notice of changes to the procedure and terms of service, including tariffs, through its official website, mass media or SMS at least 15 days before the changes take effect. Where legislation requires a longer period, that period applies.
14.2. The notice states the new terms, the services affected and the effective date. Statutory protections for prepaid periods remain in place. A Subscriber who disagrees may use the options to change tariff or terminate the agreement within the framework of the law.
14.3. Each published revision of the offer is identified by a date and number. Previous revisions are retained so that the terms on which a Subscriber’s agreement was concluded can be established.
14.4. This version was published on 28 September 2026 and takes effect on 14 October 2026. Existing contractual terms remain in place until that date. New terms apply to existing Subscribers in compliance with notification requirements and the law; statutory safeguards for prepaid periods remain in effect.
15. Operator details
- Legal name: BRAVO 111 LLC.
- Trade name: KOKAND TELECOM.
- Licence: No. 840215 dated 19 June 2025.
- Tax identification number (STIR): 311191826.
- Registered address: 105 A.T. Xo‘qandiy Street, Kokand, Uzbekistan.
- Telephone: +99897 558 07 77.
- Email: info@kokandtelecom.uz.
- Official website: kokandtelecom.uz.
- Customer portal: lk.kokandtelecom.uz.
- Bank: KAPITALBANK JSCB. MFO bank code: 01158.
- Account number: 2020 8000 9070 2781 7001.